Why are our Claude certifications not showing in our partner account?

Check the email domain

Certifications earned on a domain that is not recognised on your partner record, including subsidiary and regional domains, do not credit to your partner account. To add or roll up domains, email Anthropic partner support at partner-support@anthropic.com with your parent company domain and the other domains that should roll up to it. Anthropic says a domain change takes 7 to 10 days. Individuals who see "You aren't signed in with a partner company employee email" at sign-in should first check they used their partner-company email rather than a personal address. If the error remains, contact partner-support@anthropic.com; see what to do about that message.

Check the certification type

Only Claude Certified Developer – Foundations, Claude Certified Architect – Foundations and Claude Certified Architect – Professional count toward partner tiers. A Claude Certified Associate certification will not raise your tier count.

Check the timing

The Partner Portal shows your organisation's total certifications and is updated weekly. Your standing against tier requirements in the Claude Partner Hub is refreshed daily.

Check that the person is still active

Select and Preferred count active certified individuals: a current eligible certification and Claude use in the past 90 days. A lapsed certification needs the full exam again.

Why does our team still see the full exam price?

Select, Preferred and Global Premier partners get 50% off at checkout. Through 31 December 2026, Global Premier partners receive 100% off; after that, their standard 50% discount applies. If your firm is on one of these tiers and still sees the full price, first check you signed in with your partner-company email rather than a personal address. If the price is still wrong, contact partner-support@anthropic.com to check whether your company domain is linked to your partner record.

Certification questions for partner firms