Membership payments
TimoLabs is an operating brand of AMOTION ARTIFICIAL INTELLIGENCE DEVELOPING LLC. The membership payment covers the Timo Platform services described at enrollment, for the stated access period and subject to availability and launch delays disclosed before payment. It does not purchase employment, an assignment or guaranteed earnings.
Except where applicable law requires otherwise, Timo Platform membership payments are non-refundable, including where a third-party provider changes, restricts, suspends or revokes access or a credential, or declines reinstatement. This does not excuse Amotion from supplying its own agreed platform services under the service description and availability conditions disclosed before payment. Refunds, compensation and other remedies that cannot lawfully be excluded or limited remain available.
This reflects clause 8.4 of the Timo Platform Membership and Consultant Marketplace Agreement presented before payment. The agreement becomes binding only when Amotion confirms receipt of payment. A signature held pending payment does not bring it into effect.
Which terms apply to your purchase
Your accepted agreement and enrollment service description govern your purchase. The agreement governs membership rights and responsibilities; the service description governs purchased services, price and access period. Mandatory law prevails.
This update applies prospectively. Previously accepted orders retain their confirmed price, inclusions and refund terms, including any mock-exam, cohort or guided-session conditions that applied when purchased. Any individual commitments already made, including those concerning earlier service incidents, remain unchanged. This website update does not amend an earlier signed agreement or remove an existing refund entitlement.
Provider access and credentials
Anthropic, OpenAI and other current or future third-party providers control access to their networks, portals, resources, examinations and credentials under their own terms. Amotion cannot guarantee continued access, credential awards or validity, renewal, reinstatement or a resolution within a particular period.
Amotion will act in good faith and use commercially reasonable efforts to maintain partner relationships and seek reinstatement through reasonably available support and appeal channels. Those efforts are proportionate to the circumstances. They do not require Amotion to commence legal proceedings, pay a member's provider charges or accept materially adverse commercial terms, and do not reduce obligations imposed by mandatory law.
A provider's decision does not, by itself, create a contractual promise by Amotion to refund membership fees or reimburse provider charges. Amotion remains responsible for its own agreed services and any remedies required by applicable law.
Provider examination fees and retakes
Certification and examination charges paid directly to a provider are governed by that provider's payment and refund terms. Amotion receives no portion of those charges and cannot refund them on the provider's behalf. Assistance with a provider issue does not guarantee a refund or other outcome.
The provider sets appointment, cancellation, no-show and retake rules. Timo membership does not pay for provider exam attempts. A failed exam does not itself create a contractual entitlement to a Timo membership refund, subject to applicable law.
Access and delivery issues
If you have not received the agreed access or onboarding information, email poorna@timolabs.dev from the address used at enrollment. The services and availability conditions disclosed before payment determine what Amotion agreed to supply. The non-refundable membership provision does not excuse Amotion's own delivery obligations or remove a remedy required by law.
Misuse of an assigned Amotion address
An assigned Amotion email address may be used only for purposes and platforms expressly authorized in writing by Timo. Under clause 7.3 of the accepted membership agreement, suspension or withdrawal resulting from unauthorized use or misuse is without refund of any amount paid to Amotion or Timo, except where applicable law requires otherwise.
Existing guided-session orders
For guided-session add-ons purchased under the earlier policy, you may request a refund for an unused add-on within seven days of purchase. After scheduling, request a new time at least 24 hours before the session. A missed session or cancellation within 24 hours is non-refundable. If Timo cancels and you do not accept a replacement time, Timo refunds that session fee. Any different terms confirmed for your order continue to govern it.
How to request a refund
Email poorna@timolabs.dev with your legal name, personal contact email, payment date and reason for the request. Do not send card numbers, passwords or identity documents. Your request will be considered under the terms accepted for your purchase, the services provided and applicable law.
Applicable law
Nothing in this policy excludes or limits a refund, compensation or other remedy that applicable law does not permit the parties to exclude or limit. Read this policy with the terms and your accepted membership agreement.